Return & Refund Policy

At Totify.shop, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns under the following conditions:

  • The item is damaged, defective, or incorrect.
  • The return request is made within 48 hours after delivery.
  • The product is unused and in its original packaging.

Non-Returnable Items

We do not accept returns for:

  • Used or damaged products caused by the customer.
  • Products without original packaging.
  • Items returned after the allowed return period.

Refund Process

  • Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
  • Approved refunds may be processed through cash reimbursement, replacement, or store credit depending on the case.

Exchange Policy

If you received a defective or incorrect item, we can offer:

  • Product replacement
  • Exchange for another item of equal value

Cash on Delivery Orders

For COD orders, customers must verify the product upon delivery whenever possible. Refusing orders without a valid reason may affect future purchases.

Return Shipping

  • If the mistake is from our side, we will cover the return shipping cost.
  • If the customer changes their mind, return shipping fees may apply.

Contact Support

For return or refund requests, please contact our support team through:
Totify.shop